To maintain a fair gaming environment and protect a fair and secure gaming environment for all players, we hereby announce the rules regarding refund-related activities. Please read and comply with the following regulations carefully to avoid unnecessary account penalties.
1. Violations
Any abuse of the refund system for improper gains will be regarded as refund abuse, including but not limited to:
– Frequently requesting refunds by exploiting platform refund policies.
– Purchasing in-game currency or items through unauthorized third-party top-up services.
– Exploiting game system vulnerabilities or loopholes in the rules for illegal profit.
– Forcing refund requests for non-legitimate reasons after in-game items or purchased content have already been used or consumed.
2. Enforcement Measures and Penalties
For malicious refund activities, we will impose the following graduated penalties. Claims of exemption or special circumstances will not exempt an account from enforcement actions.
Minor Violations:
Depending on the severity of the case, penalties may include account suspension for 1–30 days, deduction of resources equivalent in value to the refunded amount, including already-consumed paid items. Revoking benefits obtained from current paid events or promotions. Freezing account assets pending review. Restricting the device and payment account from creating new game accounts.
Severe Violations:
-Account Ban & Related Account Restrictions: Permanent suspension of the primary account. Removal of all paid assets from the account. Suspension of all accounts associated with the same device, IP address, or payment account for 30–90 days.
-Further Action: Relevant refund orders and supporting evidence may be reported to the official platforms, including Apple App Store and Google Play. Such reports may affect your Apple Account or Google Account, potentially resulting in account restrictions or suspension. In cases involving suspected payment fraud, chargeback abuse, or other serious violations, evidence may be submitted to payment service providers and relevant legal authorities for further action and recovery of losses.
3. Handling of Exceptional Cases
Appeal and Account Recovery
If an account is mistakenly flagged by the risk-control system due to an accidental or unintended action, players may contact Customer Support to learn about available appeal and account recovery options.
Unauthorized Top-Up Services Prohibited
Players are strongly advised to make purchases only through official channels. The game operator assumes no responsibility for financial losses or account issues resulting from the use of unauthorized third-party top-up services. Such activities carry a high risk of account suspension.
4. Important Notice
We fully support players in protecting their legitimate consumer rights. However, any attempt to exploit refund mechanisms for unfair gain, abuse, or profit-making purposes will be dealt with seriously.
This policy remains effective until further notice. Please value and protect your game account.
